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XTreme Solutions has recently come up with a unique package plan for
maintenance in the city in the SOHO segment outdating the concept
of AMC while looping in the channel space under its scheme.
Evolving
the concept of AMC into a product package, the company has come up
with a new product named PC Support, whereby the company will provide
on-site support to any computers or laptops of an organization
registered with it.
“We
have launched our premiere product PC Support recently. Under this
scheme, one has to enroll with the company as a registered user and
choose from a wide variety of products with the validity ranging from
three months to12 months. With various packs available, it is totally
a new concept in the city,”said Srikanta Laha, Propreitor, XTreme
Solutions.
The
company has claimed that PC Support will enable the SOHO segment in
reducing their opex considerably and secure a cost benefit.
Elucidating
on the same, Laha added, “Under the AMC scheme, individual
computers are registered with the support company which pulls up the
opex. Under our scheme, the individual computers need not to be
registered and the payment needs to be made on the on-site call
basis. We will provide support to any computer of customers”.
Under
the current price level in the city, every call support in the SOHO
segment ranges between Rs 230 and Rs 300. However, XTreme Solutions
has claimed that on an average their rate will range anywhere between
Rs 175 and Rs 275 depending on the scheme for every call.
The
company has already appointed 11 service engineers with five channel
partners in the city. However, XTreme Solutions will provide direct
on-site support to its customers and will roll-out and register the
sales calls through its channel partners.
The
company is operating in the Kolkata, Howrah-Hoogly and 24 Parganas
belt. However, they are also keen to expand its focus in Malda,
Bolpur and Siliguri soon with its franchisee model.
But
the company is keeping its focus only on the service and maintenance
part only.
“Although
we are offering service packs and giving hardware as well as software
support, we are not keen on focussing on this area as of now. If
there is a need for hardware replacement, we will recommend our
channel partners who offer the best price to help the consumers,”
Laha concluded.