WD provides drop point service in 40 locations

In an attempt to increase customer satisfaction and ramp its service support, Western Digital has started an additional drop point service for the end customers and partners. The company has started this unique service a month back. In addition to existing WD Express service, the company has further strengthened its service support in 40 locations with drop point service.

With the launch of drop point service, now customers will not have to wait for courier to come and collect the faulty drive. Hence, with this, customers can directly drop their drives at the nearest drop point location. The company claims to replace or repair the drives within 5-7 working days.

Speaking exclusively to The DQ Week, Khwaja Saifuddin, senoir sales director for South Asia, Middle East, & Africa, Western Digital said, "As part of our commitment to provide the customers with world-class products and after-sales support, we have introduced additional drop point locations within the country. This gives customers an opportunity to submit their products to us directly. The courier service which is part of our WD Express service, while convenient can, sometimes, delay the RMA process owing to several factors including incorrect address submission or multiple RMA submissions by customers, but with the launch of these new drop points, customers have the ability to submit products themselves."

Currently, this new service is available in 40 locations including tier-1 and 2 cities, wherein the WD Express has no geography limit accept the borders. Nevertheless, Western Digital may open in other locations as and when need arises. To manage this drop point service, the company has tied up with F1 service provider.

Some of the cities where drop point services are available include; Jammu, Ludhiana, Chandigarh, Indore, Pune, Raipur, Lucknow and Varanasi.
Commenting on the delay in services Saifuddin pointed out, "It takes time to validate the genuine complaint, as we have been noticing surge in fraud cases and multiple RMA complainants being registered by an individual and wrong addresses, which is creating delay in the process. However, we are putting all efforts to provide satisfactory service experience to our drive users and give fastest turn around time to the customers."