WD launches door-to-door HDD warranty service

DQW Bureau
11 Apr 2006

Western Digital launched its 'WD Express' warranty
replacement program, where­­by it collects in-warranty hard drives and
delivers replace­ments directly to Indian customers, including distri­butors,
resellers and end-users. The service will be available to all WD distribu­tion
customers in India through RT outsourcing, its service partner. The replace­ment
operation will combine an online product-return system (Return Material
Authorization number gene­ra­tion) and national toll-free customer help line
with a door-to-door courier arrange­­ment for drive replacement.

This service is available on all drives sold through WD's
India distribution channel. As per the program, in the event of a drive failure,
customers can register the drive's serial number and generate RMA numbers on
the company's website at www.westerndigital/support After the pick-up address
is confirmed with the customer through WD's toll-free help line
(1800-11-93-93), custo­mers can expect a courier service to pick up in-warranty
failed drives from their doorsteps within one working day. A replacement drive
is then couriered to the customer within a span of three working days of the
failed drive reaching the central warehouse.

addition to this new service announcement, all WD enterprise, desktop and
notebook hard drives pur­chased from authorized WD distributors in India will
carry a standard five-year limited warranty. As a result, customers in India who
have purchased WD drives after April 1, 2006, will no longer need to upgrade
their warranties via the online warranty extension system.

Commenting on the new service and support set-up, Sharad
Srivastava, Sales Director, South Asia and India, Western Digital, said, “Our
WD Express warranty replace­ment program pro­vides our customers with the
highest standards of service and support, complimenting WD's high quality
products. The program will inspire trust in WD's customer service among our
customers, cha­nnel partners and resellers, just as our products have proven to
be consistently reliable. “

DQC News Bureau Mumbai, April 4

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