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WD launches door-to-door HDD warranty service

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DQW Bureau
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Western Digital launched its 'WD Express' warranty

replacement program, where­­by it collects in-warranty hard drives and

delivers replace­ments directly to Indian customers, including distri­butors,

resellers and end-users. The service will be available to all WD distribu­tion

customers in India through RT outsourcing, its service partner. The replace­ment

operation will combine an online product-return system (Return Material

Authorization number gene­ra­tion) and national toll-free customer help line

with a door-to-door courier arrange­­ment for drive replacement.

This service is available on all drives sold through WD's

India distribution channel. As per the program, in the event of a drive failure,

customers can register the drive's serial number and generate RMA numbers on

the company's website at www.westerndigital/support After the pick-up address

is confirmed with the customer through WD's toll-free help line

(1800-11-93-93), custo­mers can expect a courier service to pick up in-warranty

failed drives from their doorsteps within one working day. A replacement drive

is then couriered to the customer within a span of three working days of the

failed drive reaching the central warehouse.

In

addition to this new service announcement, all WD enterprise, desktop and

notebook hard drives pur­chased from authorized WD distributors in India will

carry a standard five-year limited warranty. As a result, customers in India who

have purchased WD drives after April 1, 2006, will no longer need to upgrade

their warranties via the online warranty extension system.

Commenting on the new service and support set-up, Sharad

Srivastava, Sales Director, South Asia and India, Western Digital, said, “Our

WD Express warranty replace­ment program pro­vides our customers with the

highest standards of service and support, complimenting WD's high quality

products. The program will inspire trust in WD's customer service among our

customers, cha­nnel partners and resellers, just as our products have proven to

be consistently reliable. “

DQC News Bureau Mumbai, April 4

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