VResorts Acquihires Techafaqs 

VResorts acquihires Techafaqs in a new age travel solutions deal. Techafaqs is a part of Banyan Netfaqs Pvt Ltd which publishes afaqs!, an advertising, media and marketing space. Acquihiring has been in vogue in the Silicon Valley and been picked up well in India as well from last one year.

Now, with Techafaqs as part of VResorts, we are independently meeting our technology needs in house. A fully-equipped technology stack enabled us to firstly consolidate our web applications, including all the internal systems. We recreated our website in tandem with the customer feedback and internet trends. The tech arm set up the internal IVR with call-center, again a move that reduced our dependence on any outside vendor.

The future of business is about delivering great customer experience at minimum costs. Now, with fully-functional PIS (Property Information System), we have been able to centralise information of properties from across India. This means efficiency and accuracy to the customer, translating into a fulfilling consumer experience.

Aditi Balbir, Founder & CEO, VResorts, says, “The best course for businesses is to maximise technology to improve customer experience. An efficient economy is one in which markets deliver quality service to customers with lower costs. Technology equips one to achieve this. In the past few months, we have been able to work together to enable easier search and discovery for customers, and maximise technology to improve customer experience. With acquihiring deals we want to strengthen our team and innovate our technology in best possible manner”.

Anurag Dixit, Chief Technology Officer, VResorts, says “Techafaqs, which is now the technology arm of VResorts, has a rich experience in managing clients, ranging from large e-commerce firms to specialist research companies. VResorts aimed at being a full stack technology-oriented company and hence they considered the acquisition. For us, it was a chance to contribute to building a business with a very interesting model”.

The tech arm has also created a unique booking engine. Through it, the customer cannot just book rooms in resorts but plan their whole holiday experience, from the moment they are picked from airport, food choices, activities they want to engage in etc, till dropped back. This way they can even know the cost they will incur for their stay. It is one-of-a-kind concept, where a company is able to consolidate all its tech requirements at one place giving users a full choice and control.