Voice enabled applications

Intel recently organized a
seminar on ‘Value added services for next generation networks’ in the
capital. Speaking on the occasion, S Natarajan, Technical Accounts Executive,
Intel, said, “Voice enabled e-business is the key to improve customer
satisfaction and to grow profits. It has the potential to transform the way
people use their telephones and the way businesses view their customers.”

According to him voice portals
are ideal for service providers who are seeking to quickly add powerful new
revenue streams, helping to increase network usage, to draw new market segments
and to lock in customers. He also informed that more than 18 million US
companies would use a voice portal service by 2005.

He emphasized on the fact that
Internet technology is transforming the traditional call center into a customer
contact center and behind today’s contact centers are, computer telephony
systems that make voice and data convergence a reality. As per him, unified
messaging market is a gradual slope that is quickly turning into a steep peak as
more and more organizations are taking advantage of its benefits.

“At the heart of universal
messaging is the idea that users need access to their messages in any form they
choose. The success of universal messaging systems is measured by the degree of
freedom and flexibility it provides users in getting their messages,"
Natarajan concluded.