Vodafone rolls out complimentary smartphone insurance scheme for RED customers

DQW Bureau
30 May 2017
Vodafone rolls out complimentary smartphone insurance scheme for RED customers

Vodafone India has rolled out a new service in the country. Dubbed 'Red Shield,' it's a security solution that comes with complimentary insurance for smartphones. It assures a protection cover of upto Rs 50,000 on both new handsets and those that are up to six months old.

As of now, the complementary insurance offer is available only to Vodafone RED postpaid customers. The Vodafone 'Red Shield' app is available on both Google Play store and Apple App Store, and comes with a comprehensive security solution for smartphones. The app has security features such as malware protection, and also comes with a theft cover for users.

Vodafone's 'Red Shield' app has been brought to customers via an association with Shotformats Digital Productions Pvt Ltd, while the insurance cover is provided through New India Assurance Company Ltd.

While the premium will be borne by Vodafone, the subscription fees have been kept nominal so that maximum users can avail its benefits. The annual subscription fee is Rs 720, which will be debited in monthly bills.

Another feature of Vodafone 'Red Shield' is that customers can claim insurance cover up to two times in a year. For this, they have to download the app and then SMS 'DSS' to 199. The app will then check whether or not the customer can avail the offer.

Vodafone 'Red Shield' provides customers with door-to-door pickup and drop facility to repair damaged devices. Customers can also walk in to the nearest partner service center or courier the device to Vodafone.

"Smartphones have become a way of life and to ensure hard earned money spent by our customers on acquiring expensive handsets remains insured, we've launched this first of its kind mobile security offering that builds in a unique combination of features like theft protection, accidental physical & liquid damage, virus protection and many more security features," said Arvinder Singh Sachdev, business head of Vodafone India's Kolkata & Rest of Bengal region.

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