Viewsonic opens 10 new service centers across India

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Service has always been a major problem
for all vendors and Viewsonic was no different from them. Last year
during an event conducted by The DQ Week, many dealers in
Andhra Pradesh and Tamil Nadu complained of Viewsonic's poor service
quality and lack of response. The company is now determined to remove
all flak and is trying to resolve any service-related complaint at
the earliest.

Sharing details of the new service
policy Akhil Verma, National Manager-Customer Service, Viewsonic,
said, “Any customer service issue has to be logged through call
center. Once we get a request and depending on the nature of the
problem, we send our engineers to the concerned place. We are
maintaining a turn around time of five days within which we close
every complaint.” PN Prasad of Microplus Computers commenting on
Viewsonic's service said style="background: transparent none repeat scroll 0% 0%; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous;">,
“One
of their monitors was not functioning properly. It kept cropping up
while operating. Even though I was unhappy with the requirements of
providing invoice proof when the warranty period is already printed
on the monitor, their response has been good. They have a very good
system in place but it should be communicated to dealers at a large.”

href="http://www.ciol.com/smb/news-reports/viewsonic-enhances-customer-support/18110130175/0/">Viewsonic
has opened up 10 new service
centers from Thiruvananthapuram, Trichy, Visakhapatnam to Salem and
other parts of India. “The response to our new replacement system
has been good and it has been appreciated by dealers and customers.
By opening up service centers in B & C-class cities, we are
expediting the service response time,” added Verma.

While other vendors keep promising good
after sales service, Viewsonic wants to stand out by having a
professional outlook towards its services.