Uniphore to launch speech analytics software auMina

Uniphore Software Systems, a Chennai-based speech recognition solutions company, has announced multi-city “Convert Customers to Evangelists” roadshows from August 6. Coinciding with the first roadshow in Delhi will be the launch of the next version of its speech analytics software, auMina.

The roadshow aims to discuss the importance of speech analytics in helping contact centers achieve their business goals. It will be addressed by leading industry practitioners who will share their experience in evaluating and implementing speech analytics solutions. The roadshow is aimed at business leaders in the banking and contact center industry verticals who are looking to scale the next level of customer experience.

Umesh Sachdev, Co-Founder and CEO, Uniphore Software Systems said, “The aim of the roadshow is to bring the CEOs, CXOs and CIOs of the industry to discuss the disruptive impact of speech analytics on conversations with customers.”

“We believe that speech analytics will be the primary axis for the next level of customer experience in a multichannel customer engagement model prevalent today. We are confident that speech analytics is going to become the benchmark for superior customer service in India and across the world.” he added.

auMina focuses on a goal based approach to help solve business pain points of contact centers. It achieves this by automating agent quality and performance, identifying revenue generation opportunities, predicting customer churn trends and managing risk-regulatory compliance.