TriVium Systems, a supplier of Customer Relationship management (CRM)
software for the SME market, has been chosen by 3Com to provide its software
application SimpleRM to the 3Com NBX Solution Providers Program. This alliance
will establish TriVium's position in the contact center CRM market place and
bring TriVium a new sales channel of over 400 active NBX Authorized Resellers
that offer 3Com's IP-based business telephone systems. 3Com has acknowledged
that TriVium has proven interoperability with the NBX platform for its product
-- SimpleRM, which provides a CRM system for small to mid-sized organizations
and contact centers that require its CRM solution to tightly integrate with
their phone systems.
The 3Com NBX Solution Providers Program is a worldwide program that
expandsthe array of software and services for 3Com's NBX family of IP-based
business telephone systems. The program allows third-party applications vendors
to establish interoperability with 3Com's NBX networked telephony platform,
giving customers a broader selection of applications that are ensured to work
together "out-of-the-box". 3Com's Solution Providers Program meets the
growing industry demand for more productivity-enhancing applications that can be
integrated with converged voice and data networks.
"We are very proud to be 3Com's first formal solution provider in the
NBX Solutions Provider Program and to be certified by 3Com as the preferred CRM
application. With the NBX system delivering an exceptional value, plus TriVium's
unequaled ability to deliver telephony-integrated call reporting and CRM,
companies would now be able to deliver the highest-quality customer experience
possible -- before, during and after a customer sale", said Arun Maheshwari,
CEO, TriVium India.