Tata Indicom launches service mela

Tata Indicom, India's telecom service pro­vider
organized a unique 'Service Mela' exclu­sively for their pay telephone
booth (PTB) operators in Kolkata. Four Tata Indicom service vehicles, visited
the Tata Indicom PTB operators address their queries and complaints on the spot.

The service mela was held between Feb 28 to March 3, 2006
in Kolkata. The PTB operator would have to fill a redressal form known as the
Red Form that would categorically target the problem the operator is facing and
the marketing, sales or service teams traveling in the Tata Indicom Service
Vehicle will provide the solution.

Primary problems related to installation, spare parts of
printers or machines, extra glow signs etc would be solved instantly. In cases
where the problems cannot be solved on the spot, the representative will make a
note of it, escalate it and solve it at the earliest. The operators can also
purchase recharge vouchers on the spot.

This Service Mela will be a monthly affair and will cover
the entire Kolkata region over a period of time. Tata Indicom believes it is the
first operator to take such an initiative to look into the needs of PTB
operators.

Rajesh Puri, COO, Tata Teleservies - East said, “TATA
Indicom realizes the need to encourage its PTB operators who have a deep rooted
trust in us. Thus, this exceptional initiative is an extension towards the
realization of that trust and a long lasting commitment of Tata Indi­com
towards its valued customers. This service mela will not only help PTB operators
get support from our technical and marketing team but will also help them gain
benefits of a smooth operation.”

DQW News Bureau Kolkata, Feb 27