lang="en-IN">
style="font-size: 11pt;" size="2">In
the second set of the
href="https://www.dqweek.com/stunted-display-1">Life
to DoA campaign focusing on monitors,
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The DQ Week
contacted LG, BenQ and ViewSonic, of which only the later responded
to the queries put forward.
lang="en-IN">
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style="font-size: 11pt;" size="2">As
R Manikandan, Business
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Group Head-Monitors
and
OSD, LG India kept busy all during the
lang="en-US">
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hours
for the entire week with no time at all even to listen to the
queries, the vendors warranty as well as the DoA policy could not be
sought after. Whereas
BenQ,
although, committed to share its inputs, failed to respond on
time with no further communication made.
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For
ViewSonic, all of their products come with a seven-days DoA
replacement policy as per POP date. However, the vendor does not
allot categories or sub-categories of DoA in its product range. In
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case of any DoA issue or claim, the channel partners have the option
of logging the complaint regarding faulty product through the toll
free number 1800-266-0101 or mail at service@in.viewsonic.com,
confirming the actual cause along with purchase date. Th
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service
ID is generated thereafter. ViewSonic offers on-site warranty
and its engineers also visit the customer site, checks the unit and
if found to be fell under the laid down parameters, they declare the
unit as DoA. After full compliance to all the above steps, the
company replaces any faulty unit with a new unit. Unlike most
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other
vendors, in the age of outsourcing, ViewSonic is directly providing
DoA support through their pan-India network of ASPs.
lang="en-IN">
style="font-size: 11pt;" size="2">
style="background: rgb(255, 255, 255) none repeat scroll 0% 0%; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous;">Claims
to
DoA are rejected by ViewSonic under various circumstances.
size="3">Under
specification and workable condition which can be corrected like
focus problems or geometric distortions in the display, the vendor
repairs the unit free of charge under warranty. DoA cases are also
rej
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under
the conditions of compatibility like VGA Card and onboard video
compatibility issues. Also, 'acts of nature' and problems caused
by the power source or electric equipment are not covered. Likewise
damages accounting due to transportation of material after purchase
by the end-user is not covere
lang="en-US">d.
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Also,
it is interested to note that ViewSonic has not changed its DoA
policy since its inception with the company claiming 'very well
aware'ness of the terms and conditions of DoA and warranty services.
Also, the company discloses its DoA and warranty policy in written
form at the time of signing trade agreements. For LG and BenQ, no
warranty declarations or policies have been made available for the
end-user of channel partner even on their website and their
distributors prefers to keep mum over the issue. With the much-hyped
'extended warranty scheme' of five years in place in the last quarter
of FY 10-11 for LG monitors, the sales of LG products has received a
significant boost. However, with the warranty policy and DoA not
available, both the customer as well as the channel partner is at
risk, as a result of non-declaration of warranty policy in public.
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