Reliance Infocomm to implement COPC 2000 Gold standard

Reliance Infocomm, has announced the implementation of COPC (Customer Operations Performance Center) 2000 Gold Standard, one of the highest-level certifications in customer care management in the world. Reliance Infocomm is one of the few companies in the world, that have taken up implementation of COPC Gold Standard, the fourth major revision of the base standard. The COPC Gold certification is designed to recognize customer contact centers that have implemented robust approaches and have achieved 'World Class Levels' of performance.

"Implementation of COPC Gold Standard, marks a critical step in our journey towards attaining world class levels of customer fulfillment and complete customer satisfaction. Reliance Infocomm is committed to bring "Joy" to our customers in every aspect of their interaction with our services and products. The COPC framework will help us in delivering on our commitment and to benchmark ourselves against the best in the world," said Amit Khanna, Official Spokesperson, Reliance Infocomm Ltd. 

The base standards of COPC 2000, founded on principles formulated in the Malcom Balridge National Quality Award of the US, was developed in 1996 by professionals responsible for customer centric service operations of companies like Microsoft, Intel, Dell and Motorola.

The COPC Standards Committee includes representatives from companies like Bell, Canada, General Motors, Mobile 1 and Motorola. The standard is used currently in 35 countries and leading companies such as Apple, Amex, Dell, Epson, Microsoft, Hewlett Packard and IBM use it to benchmark their customer contact center operations. QAI India, the implementation partner of COPC in India and a consulting firm in the domain of quality and process management, is helping Reliance Infocomm to implement the COPC Gold standard.

Cyber News Service