"Poor service and unhealthy prices are the curses of Manglore market"

Newly elected president of Manglore Information Technology Association (MITDA), Ketan Chandrana, shares his plans for the tenure with The DQ Week.

1. How does it feel to head the association?

It is my pleasure and honor to serve as the president of MITDA, of which I have been a founder member. I have been the treasurer of the organization in the past. Being chosen as the president now gives me immense satisfaction. I hope to do my best for the members.

2. What are the major problems faced by dealers in Manglore?

The dealers usually face a lot of service related issues with the vendors. Also, there is competition from non-members who have no valid trade documents and give unhealthy prices to customers.

3. As the president of the association, what are your plans?

I hope to set standards for sales and service issues like minimum margins and service charges. A staff policy and work code will also be implemented shortly.

4. Any business and social-centric plans?

The association is planning to launch a website for the benefit of the members, customers and vendors. At present, there are no plans for the social sector, but we will take them up in the next year.

5. How many dealers are there in your region and what are the existing beneficial schemes for them?

We have 62 members at present and will be adding few more members by the end of the year. We conduct training programs on software piracy and also hardware related sessions.