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Philips and Celforce launch speech enabled voice portal

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DQW Bureau
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Philips and Celforce, a Hutchison affiliate and cellular services provider in
Gujarat, have announced the launch of Voice Recognition, a speech-enabled voice
portal, for Gujarat. The voice portal uses SpeechPearl, a speech recognition and
understanding software for telephony systems developed by Philips Speech
Processing, a business unit of Royal Philips Electronics and a supplier of
speech recognition technology and business solutions.

Gujarat’s voice portal is the continuation of a series of voice portal
services of Hutch (the unified brand name of Hutchinson) in India featuring
speech recognition technology from Philips. With the launch of Gujarat’s new
voice portal, Hutch now offers its more than one million mobile customers in
India access to a wide range of information and entertainment services by mobile
phone and navigable just by voice. Other areas where this service has been
deployed include Delhi, Kolkata, Andhra Pradesh, Chennai and Karnataka.

The Celforce Voice Recognition service provides callers with the latest
updates on news, stocks and shares and sport, as well as entertainment including
movies and even horoscopes.

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Celforce’s customers need to dial 333 from their mobile phones and state
their choice. The system recognizes the caller’s voice commands and
immediately responds with the requested information. Callers can choose to skip
from one service to the other just by saying what they want. The intelligent
system recognizes the commands and responses accordingly. By saying ‘help’
the caller receives assistance on navigation instantly. The service is also
personalized, meaning that once the caller chooses to hear the news in a certain
language or asks for the horoscope according to his or her zodiac sign, the
system will remember it each time the caller calls.

Philips’ SpeechPearl speech recognition engine was deployed for the Voice
Recognition voice portals in co-operation with India’s Computer Telephony
Private Ltd (CTPL), a system integrator and a Philips’ partner.

SpeechPearl’s natural language understanding technology enables callers to
speak naturally in their own words without special training, commands or
instructions, just like speaking with a real human agent. The system is designed
to understand voices, dialects and accents from all over India.

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