Partner accuses LG of injustice

R Vasudevan, a partner from Kumbakonam, Tamil Nadu, has accused that LG has failed to look after the service in their region resulting him a loss of around Rs 85,000. With no other way to go, the partner has approached 'The DQ Week' requesting for escalating the problem. 

According to the partner, he had sold three laptops where all the three machines created problems. "The first laptop was sent that to the LG service first in Kumbakonam which was later sent to Chennai. However, I got the laptop serviced with zero rectification of the issue for which the complaint was raised, that too an extreme delay after 46 days. My frustrated customer, Kamala Swaminathan, who is an insurance agent, had given me a blank letter pad with her signature and asked me to write whatever I wish. Imagine what type of mental pressure she would have gone if she came to such extent. Will LG answers for these?", Vasudevan questioned. He also said that the executives also claim that I had changed the hard-disk which challenges the reputation I maintained for a decade.

Apart from this, according to partners, the service center in Kumbakonam is facing problems every day.  "The senior management in LG should consider this case at priority and try to solve the issue at the earliest considering the goodwill of a loyal partner and loyal customer", he said further added that the trend of customers who are buying LG are slowly moving towards Sony in the region. "What can we do with a brand that does not rectify the problems even with a key board of my another customer who was sent from pillar to post for a simple issue?", Vasudevan concluded.

LG assures of solving the issue:
Speaking to 'The DQ Week', Sammar Deep, a senior executive from LG, said, "This issue did not come to our notice and we will definitely look at this issue and through 'The DQ Week', I would like to communicate the partner my assurance of solving the issue."