Net Relations suite for MTNL's Dolphin

Mahanagar Telephone Nigam Ltd (MTNL) has chosen Net Relation suite to serve customers of its mobile phone service Dolphin. The contact center would be built with Net Relations suite. It will receive and manage over 2,500 calls per day.

MTNL's requirements include 30 voice channels and eight fax ports to provide varied media support to subscribers. The services being run over the contact center would be customer support, billing enquiry and general information.

Key components of the Net Relations suite include Net Relations server, Net Relations Designer, Net Relations Agent and Call Center administration.

Net Relations suite integrates the call into the total workflow process in a contact center. It helps organizations to handle the growing volume of business over the phone, Web and fax-throughout the life cycle of the transaction, any call contact may be automatically identified, validated, routed, tracked, managed and logged.