Kingston appoints Accel Frontline as service partner

Kingston appointed Accel Frontline as their new warranty service partner in India. With the selection of this new service provider, Kingston aims to offer greater convenience and timely service for end customers and dealers who require post-sales support, thus enhancing the brand's customer service offering. With the help of Accel Frontline, Kingston hopes to reach out to tier-2 and tier-3 cities, aside from the major cities thus making it easier for people in these places to receive technical support.

Accel will provide warranty support across India covering key cities like Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Jaipur, Kolkata and Mumbai with immediate effect. There will be a total of 67 service centers, which will give Kingston a wider reach across the country thus making it easier for customers to address any concerns. There will also be service centers in smaller cities like Agartala, Gwalior, Jodhpur, Meerut, Shimla, Trichur and more. Post-sales customer support has always been important to Kingston, which is evident from the fact that it has been the global memory leader for several years now. With Accel Frontline on board, Kingston will now aim to provide customers in India with an unparalleled, hassle free service.

LC Chan, customer service manager, Kingston (APAC Region), expressed confidence in the newly appointed service partners. Chan said, "Kingston has always been known for its legendary reliability and excellent customer service. In keeping with our commitment to outstanding customer service, we have partnered with Accel Frontline because we are always looking to improve and exceed our own expectations. Our new service partners will add even more value in terms of reach and efficiency and we are thrilled to have them on board."

NR Panicker, chairman of Accel Frontline, is also enthused about the new association with Kingston, "We are delighted to be service partners to the world's leading memory brand. They have a stellar line-up of products and an excellent reputation in the memory and storage space. We are confident that we will help enhance Kingston's fantastic image even further by providing their customers with efficient and outstanding post-sales support."

Aside from its large number of service centers, Accel Frontline will also make it easier for customers to receive updates about their specific complaints or product replacements. A customer can now easily check on how soon s/he will receive a replacement product by calling, through SMS or email. Also customers can check service updates by logging on to Accel's public URL - http://www.myservice.accelwms.in/