Advertisment

Juniper Networks sets new standard for online support

author-image
DQW Bureau
New Update





Advertisment

Juniper

Networks recently announced that its global customer support website,

the Customer Support Center (CSC) has been recognized as one of the

ten best web support sites of 2011 for a sixth consecutive year by

the Association of Support Professionals (ASP). Juniper Networks was

named to the ASP's web support Hall of Fame in 2009, which honors

sites that have been named among the 'ten best' for at least four

years.

The award

winners were selected by a panel of judges with expertise in web

support design and implementation, using a scoring system based on 25

separate performance criteria. The evaluation process

considers-overall usability, design and navigation; knowledge base

and search implementation; interactive features; customer experience;

and how companies addressed a major site development challenge. The

ten winning sites will be profiled in a book called 'The Ten Best

Web Support Sites of 2011'
to be published by the ASP in July,

2011.

Web

support has been evolving rapidly, so it's hard for any individual

company to stay consistently at the front of the pack. That's what

makes Juniper's efforts so remarkable. They've appeared in the top

rankings six times in a row, a record that no other company has

matched,” said Jeffrey Tarter, executive director, ASP.

The Juniper

Networks' CSC is a component of Juniper care technical services and

provides robust self-support tools, technical documentation and other

valuable information to help customers of all sizes in proactively

preventing problems and optimizing network operations. Juniper

Networks also offers a variety of consulting, installation and

configuration services as well as education and training programs.

Advertisment