Juniper Networks sets new standard for online support

Juniper
Networks recently announced that its global customer support website,
the Customer Support Center (CSC) has been recognized as one of the
ten best web support sites of 2011 for a sixth consecutive year by
the Association of Support Professionals (ASP). Juniper Networks was
named to the ASP's web support Hall of Fame in 2009, which honors
sites that have been named among the 'ten best' for at least four
years.

The award
winners were selected by a panel of judges with expertise in web
support design and implementation, using a scoring system based on 25
separate performance criteria. The evaluation process
considers-overall usability, design and navigation; knowledge base
and search implementation; interactive features; customer experience;
and how companies addressed a major site development challenge. The
ten winning sites will be profiled in a book called 'The Ten Best
Web Support Sites of 2011' to be published by the ASP in July,
2011.

“Web
support has been evolving rapidly, so it's hard for any individual
company to stay consistently at the front of the pack. That's what
makes Juniper's efforts so remarkable. They've appeared in the top
rankings six times in a row, a record that no other company has
matched,” said Jeffrey Tarter, executive director, ASP.

The Juniper
Networks' CSC is a component of Juniper care technical services and
provides robust self-support tools, technical documentation and other
valuable information to help customers of all sizes in proactively
preventing problems and optimizing network operations. Juniper
Networks also offers a variety of consulting, installation and
configuration services as well as education and training programs.