IT PANCHAYAT LUCKNOW : No hearing for DoA cases, says Lucknow channel

The DQ Week recently organized IT Panchayat in the city of nawabs, Lucknow.
Channel partners took the opportunity to interact with the nati onal distributor
represen-tatives present and put forward their grievances and concerns. The
face-to-face interaction of channel partners with distributors gave way to a
heated discussion over several issues that partners are facing.

Initiating the dialogues, partners admitted that DoA is the biggest issue
that needs attention from both the distributors and vendors.

The panel included Vikas Singhal of Sigma IT Superstore, Sanjay Gupta of Sunshree Computers, Sandeep Saxena of Guys Computers, Ramendra of Ingram Micro, Mayank Srivastav of Redington and Ibrahim Ahmad of The DQWeek

Channel partners gathered at the event

“We are the stock absorbers between the national distributors and the
customers. There is no hearing from anybody regarding the DoA cases. We have to
do the replacement for the customers at our own cost. The issues are pending for
more than three to four months,” said Sandeep Saxena of Guys Computers.

Replying to the issue, Mayank Srivastava of Redington said that to handle the
DoA cases, Redington has a team that looks after such issues and channel
partners need to escalate the matter in the right direction. Ramendra of Ingram
Micro said that they have a separate service team that takes care of the DoA
cases.

The panel included Vikas Singhal of Sigma IT Superstore, Sanjay Gupta of
Sunshree Computers, Sandeep Saxena of Guys Computers, Ramendra of Ingram Micro
and Mayank Srivastav of Redington. The event was sponsored by Symantec, Emerson,
Gigabyte and Go IP.

Vishal Sinha, Territory Sales Manager-Upcountry and East, Symantec elaborated
that Symantec products are suitable for all users, be it enterprise-class
solution for end-point management, back up recovery or end point and messaging
security.

He further said, “Recovery is different from backup and to recover lost data
urgently, we have a solution. With the increase in e-mail traffic, the
requirement of anti-spam solutions is also increasing. There are big challenges
prevailing in the market related to expansion of e-mails, increasing mobility
and focus on return of investment.”

Leveraging on the aspects where partners can churn profitability, he further
said, “Symantec has grown from anti-virus solution to architecture managing
solution and there are various schemes running for partners based on their sales
target. The need to protect laptops and desktops has increased, and also
end-to-end business solutions requires high level of security.”

Showcasing the market presence of Emerson, Ausim Khan, Senior Manager-Channel
Business Development, Emerson said, “All the Fortune 500 companies are our
customers and few of the names include Airtel, Nokia, HDFC, Indian Oil, Oracle,
I-Flex and ICICI.”

He further said that it is the time to look beyond the available solutions.
“During recession, channel partners need to educate customers about the
alternative methods of power saving and Emerson has the option to provide value
for money.

Sunil G of Gigabyte and Girijesh of Go IP gave presentations on the upcoming
technology and solutions from their stable.