Into the Big League



As the domestic IT services market has
continued to grow, it has created enough space resulting in the
emergence of a new breed of SPs. What is more interesting is the fact
that most of these companies delved into avenues that demands more
market maturity and technical expertise woven seamlessly with an
integrated service structure to deliver efficient business solutions
for their clients. Interestingly, they have not only restricted
themselves to SMBs, but increasingly started addressing larger
enterprises as well. The rock steady performance which defied even
the ongoing global recession is proof enough of the buoyant strides
the new breed is ready to take.

If the transformation of the erstwhile
box pushers into SPs was complete by 2008, the last two years had
seen the coming of age of the latter as they matured to develop their
services offerings as a well-chartered business strategy. Doing
hardware business and doing solution business are completely
different ballgames. Understanding the criticality of providing
solutions and services on BI or any business application or
datacenter management for that matter, the tier-2 players have not
only developed the required skillsets to deliver such projects but
have build well-crafted business blocks around them.

Overcoming the fear factor associated
with all new ventures and the initial stumbling, the last two years
have witnessed this thriving business line to slowly pick up and now
the market is far more ripe and so are the players, who are gaining
better hold of the ground and maturing themselves in providing
effective business solutions to their customers. However, in order to
gain momentum solution providers like Sai Infosystems, Allied
Digital, Frontier Business System, Accel Frontline, Gemini
Communications or Precision Infomatic had to undergo rigorous process
re-engineering as well as introduce many new aspects into their
businesses. Operation and management of business processes have
become very vital as unlike hardware business, project management is
crucial here.

None of these solution providers have
parted with their old legacy of hardware reselling business; rather
they have aligned their software implementation business surrounding
their core strength area in a manner to obtain maximum profit out of
the marriage of the two businesses. As pointed out by many of them,
apart from giving additional revenue the older reselling business
helps in the current solution business in terms of providing a
wholesome hardware and software solution to the customers. Inventory
is the backbone of reselling business that can be extremely helpful
while implementing larger deals that require plenty of hardware
installations.

With time the scalability and nature of
projects delivered by the solution providers have changed
drastically. They have started taking up and delivering large scale
and more complex projects for their customers, a capability neatly
built over time and with much effort. They have also started actively
veturing overseas. Geographical expansions are must now as there are
various unexplored territories with lots of opportunities and its up
to the solution providers to explore the same as much as possible. As
the delivery portfolio and efficiency enhances, so does expectation
and competition. To sustain and thrive in this business it is very
important to follow the current market trends and upgrade skills on
regular basis to catch up with latest technology and develop
solutions around them. Services is an area wherein one has to provide
end-to-end solutions to his clients. Therefore, continuous evolution
is essential and its now up to these solution providers to see how
fast they can shape their way to join in the big league.

Leave a Reply

Your email address will not be published. Required fields are marked *