inTarvo gets negative branding

href="https://www.dqweek.com/rt-outsourcing-revamps-itself-to-intarvo">inTarvo
Technologies that has recently
revamped itself from RT Outsourcing Services is apparently getting
thumbs down in the upcountry region. The company offers integrated
life cycle management support services to OEMs, distributors and
retail chain stores in the country through a network of more than 400
service centers spread in over 200 cities. It maintains partnerships
with various vendor companies that include Samsung, Toshiba, Lenovo,
HP, IBM, Acer, Huawei, NCR and Croma. The local partners are
dissatisfied over the service support from the company and feel that
it subsequently affects their relationship with customers, which
results in the decline of sales volume and customers' confidence. The
unavailability of skilled and certified professionals and product
specialists is only an addition to their tale of woes.



In an
exclusive conversation with The DQ Week, Rupesh Sharma,
President of the Jalandhar Computer Dealer Association ( href="http://www.ciol.com/Channel-News/Channel-News/News-Reports/Rupesh-Sharma-is-the-new-President-of-JCDA/134262/0/">JCDA)
that
has close to 100 partner members, said that inTarvo is not giving a
fair treatment to partners fraternity in the region and has no
certified engineers. “inTarvo is after-sales service partner for HP
for its entire portfolio that include consumer products, servers and
printers. The channel partners and resellers get stranded for up to
20 days or more, though the turnaround time is only three days,"
said Sharma. According to him this situation is prevailing for the
last one year and the association has already escalated the matter to
HP's sales officials. “We are loosing most of our deals with the
competition and customer confidence in HP is fading away. It will be
difficult for us to survive with HP business, if the situation does
not improve," quoted Sharma.



The staff of this repairs
and service support company is non-cooperative and rude to the
partners, who are generally asked to wait for a longer time that
leads to chaos. "The channel partners are the backbone of any
vendor company and therefore there should be a separate service
center or an extension to it as there is a large volume of products
that comes in. inTarvo's Branch Manager is generally not available,
though he gives assurance for a better service, when contacted over
phone. Also, we never received a return call or e-mail on the status
of our pending cases from the company," said Sharma. The sordid
state of affairs does not end here. The irony is that there are no
product specialists or certified engineers available with the
vendor style="background: transparent none repeat scroll 0% 0%; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous;">'s
service partner
inTarvo in Jalandhar. Sharma said that the staff-crunching
company does not have expertise manpower to handle servers and
printers. Diljit Singh of Computer Systems also echoed similar
concern and said that they are getting step-motherly treatment and
losing time and customer's faith due to the operational failures of
the service support company.