HP rolls out Managed Supplies Service

DQW Bureau
New Update


The printing major, href="">HP has


direct supplies service for the enterprise segment with a focus on

cost-effective model. The company has outlined its strategy for toner

supply, maintenance, management in the recently-concluded HP

Innovation Summit in Singapore. It's Managed Supplies Service (MSS)

could enable the customers with varied billing options and

replacement on a real-time basis. The OEM vendor has come up with a

comprehensive usage-based system that facilitates visibility and

control, and provides remote monitoring tool at customer's site. This

service would be administered directly with minimal partner role, and

HP would manage cartridge and toner through cost-per-page based

contractual model for enterprise customers.

Farrukh Kazi, Regional Enterprise

Supplies Manager-APJ, HP said that, the Managed Supplies Services

(MSS) offers customers with an array of value-added services that

include HP support management services and automated supplies

deliveries. "The toner will be replaced in real-time, and the

customers would no longer worry or place order. We have a remote

monitoring tool at customers' site," he said. According to Kazi,

MSS is price-effective, based on cost-per-page based contractual

model for a period of up to three years. The service has a

centralized monthly billing model. MSS is marketed through HP direct

sales force, and the resellers could also offer fulfillment,

depending upon the relationship with the vendor.

"The goal of MSS to ensure

cost-savings options that include, assessment of customer supplies

and organizational goals; gain visibility and control over printing

supplies; migration to click-based contractual billing model; and

compliance review for green IT policy around cartridge recycling,"

he said. This new service by printer OEM apparently aims to

discourage local refills. Speaking to The DQ Week, Leong Han

Kong, VP-LaserJet and Enterprise Solutions, IPG, APJ, HP said that,

they are committed to educate customers and commissioning third-party

studies to show the perils of locally-made cartridges. In India, the

majority of HP's revenues come from printer's sales, while in other

nations, supplies contributes the major revenue share for the