Home Trade pacts with HCL Comnet for better online experience

Home Trade, a financial services company of the convergence economy, has announced its alliance with HCL Comnet, a Internet performance management company, for managing and monitoring the availability of their site. This partnership aims at reinforcing Home Trade's commitment to constantly raise the bar on the level of its financial management services and consistently deliver an outstanding customer experience.

HCL Comnet will leverage its online performance management product, to offer a mission-critical and real-time website performance, availability and diagnostic information to Home Trade. The site will be monitored from HCL Comnet's Network Operations Center (NOC) in NOIDA and enable the company to proactively identify and resolve network bottlenecks, to ensure significantly enhanced uptime and performance.

In order to ensure a consistently good performance of the Home Trade site as well as its 24x7 availability from any ISP/city in the country, HCL Comnet will monitor critical URL's and transactions on the site every 15 minutes from its 10 monitoring locations in India and US. Home Trade will thus, know almost instantaneously if users in a particular city/ISP are facing problems in accessing the site and be able to initiate corrective actions accordingly, thus ensuring optimum service to their customers.

"As a convergence-centred financial services company, our online presence is critical to the seamless anytime-anywhere experience, we aim to provide the finance consumer. The alliance with HCL Comnet is in line with our strategy of partnering with the best-in-class to provide the best to our customers," said Vinod Menon, Senior VP (Technology), Home Trade.

Home Trade aims to be a single-point access to the entire spectrum of personal financial services. It has partnered with leading global
consultancies including Arthur Andersen, Pricewaterhouse Coopers and AT Kearney to provide the consumer with a range of premium financial products and services.

HCL Comnet's India Internet Index alongwith its Internet Performance Management services enable the company to provide a comprehensive suite of solutions for monitoring and managing website performance--real time. Frequently, a site can be available from one location but unavailable from another due to problems on the Internet. As soon as Home Trade's site performance falls below a defined threshold, HCL Comnet will alert its technical team on the root cause of the problem and ensure that it is resolved, without hampering access to the site.

"Websites have come to be judged by their Quality of Service (QoS) and the resulting experience they deliver. Demand for Internet Performance Services is thus growing exponentially as e-businesses focus on the most cost-effective and efficient way to deliver superior QoS to end users. By deploying HCL Comnet's India Internet Index, Home Trade can not only identify problems and minimize revenue losses by accelerating the problem-solving process, but also offer enhanced QOS to its customers", opined Kiran Bhagwanani, GM, HCL Comnet, Mumbai.