Global Vantedge aiming to be #1 in collections BPO

Set up in April 2002, Global Vantedge, a con-tact center
focused on receivables management with an initial equity of $ 8 million, is
planning to become the #1 collections BPO in India. Global Vantedge provides
receivables management services in the US.

"There is tremendous oppor-tunity for growth in
outsour-cing of commercial collections as it offers its customers,
cost-efficiency and effectiveness and enables them to focus on their
core-competencies," said Ra-kesh Kumar, President and Country Head, Global
Vante-dge. According to him, the company would specialize in the field of
collections manage-ment at all levels of collections and would offer customized
services that aim to improve revenue cycles and financial performance.

Currently with 700 emplo-yees on board, Global Vantedge plans
to ramp up its operations in the collections business in India. Kumar said that
colle-ctions is a highly skilled out-bound process and according to him, first
stage dues colle-ction might not be so difficult but, late stage dues can
gene-rate quality revenue. The com-pany is also planning to acquire clients in
non-competing areas in the US.

Talking about the quality policies, Kumar said that the
comprehensive monitoring and quality programs ensure the best service and
returns on the company’s investments. He informed that right now the company
has not started any quality program such as six sigma or COPC, but is looking at
them strongly.

"Global Vantedge will gra-dually expand its services as
its client needs and base expands and will in time, migrate tow-ard additional
service offers," added Kumar.

Global Vantedge has been funded by ChrysCapital, a pri-vate
equity firm and Outsour-cing Solutions, Inc, provider of receivables management
servi-ces in the US, with an initial equity of $ 7 million and $ 1 million,
respectively.

Shweta Khanna

Gurgaon, (CyberMedia News Service)