GIGABYTE moves Toll-Free Helpline Number In-House

GIGABYTE Technology, a manufacturer of motherboards, has moved its Toll-Free Helpline Number in-house, to ensure improved support to both customers and channel partners.

GIGABYTE India's pan-India In-House Toll-Free Helpline Number is 1800-22-0966.

The company has withdrawn its previous helpline number which was outsourced to its national service partner, Accel Frontline.

Already launched, the In-House Toll-Free number is operational from 9.30 am to 6.30 pm, Monday to Friday, with the exception of national and public holidays. It is open to any kind of pre-sales and post-sales queries regarding GIGABYTE motherboards, including service and technical support. It also caters to enquiries related to product information and availability.

The number is manned by a team, trained and specializing in offering telephonic support on technical as well as basic queries, and providing feedback to the company to facilitate further service improvement. Monitoring and enhancing the new toll-free number service quality will be an ongoing process for the company.

GIGABYTE Technology believes that direct telephonic support for partners and customers is a vital function that any company should embark on, in its bid to offer complete solutions.

Commenting on the newly launched in-house toll-free number, Sunil Grewal, director, sales, GIGABYTE Technology India, said, "We are excited to launch this initiative in today's time when an increasing number of end-users, and even channel partners prefer direct interaction with vendor companies before deciding on their course of action, or taking a final decision. By moving our toll-free number in-house, we get an ideal opportunity to interact directly with them, know their pulse better, which in turn will help us take our service quality to the next level."

The in-house toll-free number comes on the heels of two recent initiatives taken by GIGABYTE India for enhancing post-sales service set-up.