Chennai-based GBS Systems and Services has opened its exclusive servicing center - Niveda
The thousand feet servicing center has seven engineers and a call center. "Here we are servicing entire range of peripherals. We want to cater particularly to the home segment. We would be giving service to even those products that are not bought from GBS Systems. Even before Niveda Infotech was opened we were into servicing. But later we thought of opening a center exclusively for servicing. That was how Niveda Infotech was formed," said Nagendaran, Managing Director of GBS Systems and Services.
Niveda Infotech would be undertaking Annual Maintenance Contract (AMC), Annual Service Contract (ASC) and per call servicing. "We are expecting to grab 80,000 repairs per month including AMC, ASC and per call. And our target is to make a turnover of Rs 12 lakh from servicing alone. It is from servicing alone that we can get a good sale. I prefer a mouth-to-mouth advertisement rather than going for media publicity. If we give a good servicing to a customer they will at least tell it to five more people," added
The opening of Niveda Infotech will soon be followed by the opening of an exclusive show room for Hewlett-Packard products. The company is the dealer for HP products. "Recently we opened another show room for Zenith products in our branch office in Madurai. We decided to concentrate on Zenith products since Madurai has customers who are looking for low-end prices. And Zenith is the ideal choice," he said.
GBS Systems and Services are the dealers for HP, IBM and Qmax. The company which made a turnover of Rs 2.2 crore in the last fiscal is expecting to score Rs 3 crore in the coming financial year.