The much-hyped issue between VB systems and Foxconn was sorted out after ‘The DQ Week' escalated the issue with the concerned vendor.
T Rajesh, CEO, VB systems, Thanjavur, raised an issue against Foxconn and its services. He had floated a mail through the mail-group of Confed-ITA and the same mail was forwarded to ‘The DQ Week' for escalation through Sujay Vijayan, the Joint-Secretary - Elect of the association.
"The Foxconn motherboard was taken from LS Industries Madurai and now the distributor is no more present in the market. I have sent a motherboard for warranty to Accell in Chennai. Shivakumar of Accel Chennai referred us to talk to their office in Bengaluru where again we were diverted back to Chennai itself. Till now we were not able to get a proper solution for the warranty. And also they returned the motherboard back to us." the mail reads
"Even the National distributors (compuage infocom) who are now selling Foxconn motherboard don't know about the service center or the (vendor) person who is responsible for the Foxconn product they are selling.", was included in the mail that has been circulated among the 900 member association .
‘The DQ Week' approached the public relations agency of Foxconn and escalated the issue. Responding for the issue, Siril M, Sales Manager, Foxconn Middle East-India- Africa, said, " It's a mix of miscommunication from LSI (Ex-Esys), Compuage TN, Accel (Who is no longer Foxconn 3rd party).
Currently, Digicomp is our 3rd party ASP, so, afraid that dealer has taken the wrong route. Mr. Arun (Foxconn MEIA service team) has spoken to Mr. Rajesh Thyagarajan (dealer) and agreed to send the MB to Digicomp service center, Bangalore."
He also said , "Further, would like to confirm that Foxconn is offering the service in India at Tier 1 standards & at par with the competition."