eScan offers remote support

eScan, a product of MicroWorld, has now introduced enhanced customer support
facility 'eScan Remote Support' (ERS). This latest feature will effectively and
securely enable eScan to give faster and better support to all its customers
worldwide.

The new feature, ERS, when started by a customer, will help eScan support
team to establish a secure remote connection to their machines, and provide help
with their queries, problems and if needed, even demonstrate the product to them
from a remote location. Ensuring faster turn-around time, this latest feature
will help increase efficiency by providing access to the exact nature of any
issue faced by the customer, which is sometimes very difficult to gauge over the
phone, chat or email. The ERS provides remote access by default, thereby
eliminating the need to download utilities that enable access to remote
machines.

“ERS is aimed at reducing turn-around time on problem solving and increasing
efficiency. We are confident that it will certainly help us garner more share in
the market worldwide, and will surely give us a big leap, in terms of customer
and partner satisfaction,” explained Govind Rammurthy, CEO and MD, MicroWorld

Sunil Kripalani, VP-Global Sales and Marketing, MicroWorld said, “ERS is
already available with the latest hotfix (1.0.0.463) and will shortly be
available in newer eScan/MailScan builds. One can check the availability of ERS
on their machines, by hovering the mouse on the eScan Red-Shield Icon in the
system tray and looking at the version displayed. If the last three digits are
greater than or equal to 463, then ERS is already installed in the machine and
it can be accessed by right-clicking on the eScan Red-Shield icon and selecting
“eScan Remote Support.”