Emerson Network appoints Accel Frontline

DQW Bureau
New Update



Network Power

announced the appointment of Accel Frontline Services as its

Strategic Warranty and Return Material Authorization (RMA) service

provider in India for its small and home office range of UPS. As a

part of this alliance, Accel Frontline will oversee on-site warranty

service support for Emerson's range of UPS up to 3 kVA for both

channel and enterprise customers based in India.

The alliance with Accel

Frontline Services extends the reach of Emerson Network Power's

after-sales support across the country. Customers can now contact a

centralized tech help desk managed by Accel Frontline for on-site

warranty and RMA related support, and a dedicated technical staff

will provide doorstep repair and replacement services for in-warranty

products. Additionally, customers can check on the status of their

RMA/service requests through email, SMS, or on Accel Frontline's

webpage dedicated for the purpose. With more than 160 dedicated

service locations across India, Accel Frontline has excellent control

over logistics and technical know-hows to service Emerson Network

Power's UPS customers.


“Service excellence has

always been a key component of Emerson business philosophy and we

endeavor for continuous improvement of our service standards. Accel

Frontline are the leading providers of warranty management services

and have been chosen after a close examination, courtesy their domain

expertise and excellent service track-record. The alliance is a step

towards bringing world-class warranty services to Emerson's

customers,” said Ankesh Kumar, director, channel products and

marketing, Emerson Network Power, India.


“We are proud to partner

with Emerson Network Power for their support services. Emerson has a

huge customer base spread across the country who can expect timely,

efficient and high quality services through our joint efforts,”

said Damodar Sahu, general manager, strategic initiatives, Accel

Frontline Services, India.