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Network Power
announced the appointment of Accel Frontline Services as its
Strategic Warranty and Return Material Authorization (RMA) service
provider in India for its small and home office range of UPS. As a
part of this alliance, Accel Frontline will oversee on-site warranty
service support for Emerson's range of UPS up to 3 kVA for both
channel and enterprise customers based in India.
The alliance with Accel
Frontline Services extends the reach of Emerson Network Power's
after-sales support across the country. Customers can now contact a
centralized tech help desk managed by Accel Frontline for on-site
warranty and RMA related support, and a dedicated technical staff
will provide doorstep repair and replacement services for in-warranty
products. Additionally, customers can check on the status of their
RMA/service requests through email, SMS, or on Accel Frontline's
webpage dedicated for the purpose. With more than 160 dedicated
service locations across India, Accel Frontline has excellent control
over logistics and technical know-hows to service Emerson Network
Power's UPS customers.
“Service excellence has
always been a key component of Emerson business philosophy and we
endeavor for continuous improvement of our service standards. Accel
Frontline are the leading providers of warranty management services
and have been chosen after a close examination, courtesy their domain
expertise and excellent service track-record. The alliance is a step
towards bringing world-class warranty services to Emerson's
customers,” said Ankesh Kumar, director, channel products and
marketing, Emerson Network Power, India.
“We are proud to partner
with Emerson Network Power for their support services. Emerson has a
huge customer base spread across the country who can expect timely,
efficient and high quality services through our joint efforts,”
said Damodar Sahu, general manager, strategic initiatives, Accel
Frontline Services, India.