Email, voice support packages for Lotus Notes available: SlashSupport

SlashSupport, a subsidiary of Cybernet Software Systems (CSS) with a technical center in Chennai, has announced the availability of email and voice technical support packages for Lotus Notes applications.

SlashSupport offers both administrator and development level support for Lotus applications. For administrator level support, some of the services offered include implementation of Domino Systems, SMTP setup, fine tuning of Domino servers, upgrades and migration. At the development level, services range from support for application design and formula language to data import/export from Domino and customized report generation.

"The combination of extensive Lotus Notes information libraries and expertise along with a proven support foundation delivers high-value to customers," said Shiva Ramani, SlashSupport CEO. "Our support process expertise is further strengthened with the background of our CSS partnership. This will greatly benefit customers who need a comprehensive and cost-effective Lotus Notes support solution," Ramani continued.

Expertise in Lotus Notes installations and maintenance is a readily available information and training resource to SlashSupport technical support engineers. The SlashSupport-CSS partnership blends the highest levels of Lotus expertise with the SlashSupport process that combines knowledge base and case tracking customer support technology; a robust infrastructure including data and voice communications, facilities and labs; and professional service teams including support engineers, domain experts and delivery managers.