Advertisment

Dell to open 3rd contact center in India

author-image
DQW Bureau
New Update



Advertisment

The Chandigarh center operations are expected to begin in March 2005 with
approximately 300 employees

Dell has announced the opening of a customer contact center in the Chandigarh
Metro Area to support its growing global customer base.

This is Dell's third India-based customer support center. Operations are
expected to begin in March 2005 with approximately 300 employees. Dell will
begin recruiting efforts immediately, and will hire technical support and
custo-mer relations agents, as well as managers, over the next few months.

Advertisment

"Dell opened its first Indian customer center in Bangalore in 2001.
Since then, we have added a pro-duct group and global soft-ware development
center to that operation," said Romi Malhotra, MD, Dell India. Its second
center is based out of Hyderabad. Dell selected Chandigarh based on key
selection criteria for custo-mer contact center sites: a talented work force and
high quality of life. With a busi-ness model that revolves around customer
require-ments, Dell is committed to providing world-class custo-mer service and
experience.

"Our focus in India will continue to be preparing our team members
through high-end training programs, and retaining them by providing career path
opportunities, good benefits and a great place to work," added Malhotra.

A recruiting and training center opened on Nov. 8 in downtown Chandigarh. The
permanent center will open in the Quark IT Park in Mohali, Punjab next year. The
new 180,000-square-foot center will include a cafeteria, gymnasium and other
modern recreational facilities.

Advertisment

Positions available at the new facility include technical support and
customer relati-ons representatives who will work with Dell customers to define
computer system needs and solutions, as well as management positions for
functions such as human resources, training and facilities.

CyberMedia News

New Delhi

Advertisment