Dell to open 3rd contact center in India

The Chandigarh center operations are expected to begin in March 2005 with
approximately 300 employees

Dell has announced the opening of a customer contact center in the Chandigarh
Metro Area to support its growing global customer base.

This is Dell's third India-based customer support center. Operations are
expected to begin in March 2005 with approximately 300 employees. Dell will
begin recruiting efforts immediately, and will hire technical support and
custo-mer relations agents, as well as managers, over the next few months.

"Dell opened its first Indian customer center in Bangalore in 2001.
Since then, we have added a pro-duct group and global soft-ware development
center to that operation," said Romi Malhotra, MD, Dell India. Its second
center is based out of Hyderabad. Dell selected Chandigarh based on key
selection criteria for custo-mer contact center sites: a talented work force and
high quality of life. With a busi-ness model that revolves around customer
require-ments, Dell is committed to providing world-class custo-mer service and
experience.

"Our focus in India will continue to be preparing our team members
through high-end training programs, and retaining them by providing career path
opportunities, good benefits and a great place to work," added Malhotra.

A recruiting and training center opened on Nov. 8 in downtown Chandigarh. The
permanent center will open in the Quark IT Park in Mohali, Punjab next year. The
new 180,000-square-foot center will include a cafeteria, gymnasium and other
modern recreational facilities.

Positions available at the new facility include technical support and
customer relati-ons representatives who will work with Dell customers to define
computer system needs and solutions, as well as management positions for
functions such as human resources, training and facilities.

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