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Dell to open 3rd contact center in India

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DQW Bureau
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The Chandigarh center operations are expected to begin in March 2005 with

approximately 300 employees

Dell has announced the opening of a customer contact center in the Chandigarh

Metro Area to support its growing global customer base.

This is Dell's third India-based customer support center. Operations are

expected to begin in March 2005 with approximately 300 employees. Dell will

begin recruiting efforts immediately, and will hire technical support and

custo-mer relations agents, as well as managers, over the next few months.

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"Dell opened its first Indian customer center in Bangalore in 2001.

Since then, we have added a pro-duct group and global soft-ware development

center to that operation," said Romi Malhotra, MD, Dell India. Its second

center is based out of Hyderabad. Dell selected Chandigarh based on key

selection criteria for custo-mer contact center sites: a talented work force and

high quality of life. With a busi-ness model that revolves around customer

require-ments, Dell is committed to providing world-class custo-mer service and

experience.

"Our focus in India will continue to be preparing our team members

through high-end training programs, and retaining them by providing career path

opportunities, good benefits and a great place to work," added Malhotra.

A recruiting and training center opened on Nov. 8 in downtown Chandigarh. The

permanent center will open in the Quark IT Park in Mohali, Punjab next year. The

new 180,000-square-foot center will include a cafeteria, gymnasium and other

modern recreational facilities.

Positions available at the new facility include technical support and

customer relati-ons representatives who will work with Dell customers to define

computer system needs and solutions, as well as management positions for

functions such as human resources, training and facilities.

CyberMedia News


New Delhi

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