Dell has announced the launch of ProSupport Plus, a support service for its complete range of commercial client solutions in India, which includes PCs, notebooks, workstations and tablets. It is an advanced version of the previously available ProSupport service.
It includes benefits such as accidental damage repair for drops, spills and surges; retention of hard drive after replacement; access to a dedicated Technical Account Manager and support history and contract reporting on a regular basis, rolled into one comprehensive package.
ProSupport Plus will further enhance customer capability to manage their businesses thus helping them save even more in terms of cost and time incurred due to down time, maintenance or acquiring assistance from routine technology support. A seamless combination of access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention (support assist technology) and resolution presents customers with advanced device management solutions, allowing them to focus on their core business requirements.
According to Indrajit Belgundi, director and GM, End User Computing, Dell India, “ProSupport Plus is a superior offering for our customers in India across small, medium and large businesses. We understand that our customers’ success should be not be hindered by downtime in technology use. ProSupport Plus as an intuitive solution, enables customers to spend less time on support and carry out efficient business daily. As the only complete support service combining priority access to expert support, accidental damage repair, and proactive, predictive monitoring for automatic issue prevention and resolution, ProSupport Plus is a winning proposition for our customers in India”