Dell India to setup fourth customer contact center

Kevin
Rollins, CEO, Dell, announced recently that the company is expanding its
operations in India. The company is setting up its fourth customer contact
center.  

The new customer contact
facility will be established at Gurgaon. Dell has customer contact centers in
Bangalore, Hyderabad and Mohali that are part of a 30-site global customer
contact network.

The contact center in Gurgaon
is expected to add 700 to 1,000 posi­tions to Dell's India employ­ment of
10,000 by the end of 2006, first from a temporary location, which will open in
April, and then from a 250,000 square-foot built-to-suit location, which is
scheduled to open this fall.

Rollins also announced the
company's plans to double the size of its India-based product development team
during the next two years based on its success in supporting the company's
enterprise systems, a strategic product area for Dell. Today, more than 300 Dell
product group engi­neers are engaged in developing and testing enterprise
products, inclu­ding servers and storage systems.

Since establishing its first
customer contact center in India at Bangalore in 2001, the company's teams in
India have pioneered processes and practices for technical support, call
planning and staffing, and provide front­line support to Dell customers around
the world, regardless of product, time or location. India is the only country in
Dell's 30-site customer contact network that supports customers in all
geographic regions.

“Our teams in India have
integrated well with Dell's global operations,” said Rollins. “As we
continue to attract new customers the world over, we have successfully expanded
our global service network and our talented team in India has played a key
role.”

Dell will begin hiring in
March for new contact center positions in Gurgaon. The company is currently
recruiting pro­duct development engi­neers for its Bangalore development
center.

DQW News Bureau New Delhi,
Jan 30