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Delhi Consumer Court penalizes tele-callers

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DQW Bureau
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CyberMedia News New Delhi, Jan 19

For the first time in the country two financial institutions and

a mobile operator have been penalized for making unwanted calls to subscribers.

On the basis of a petition filed by a mobile subscriber on receiving unsolicited

calls, The Delhi State Consumer Disputes Redressal Commission imposed a joint

fine of Rs 25 lakh on ICICI Bank and American Express Bank. Airtel and the

Cellular Operators Association of India (COAI) were also asked to pay a joint

penalty of Rs 50 lakh.

The commission, headed by Justice JD Kapoor, issued the order

based on a petition filed by a Saket-based lawyer who was an Airtel subscriber.

Considering the growing dissatisfaction among consumers over unsolicited

telemarketing calls, the Telecom Regulatory Authority of India (TRAI) had

initiated a consultation process in November 2006, with the objective of

reducing the bulk of unsolicited commercial communications. Rather than putting

a blanket ban on the telemarketing activities, TRAI has suggested to reduce the

number of telemarketing calls to the subscribers, who are not interested in

receiving them. Through a letter, COAI suggested a penalty for violating the

do-not-call clause. The subscribers who have enrolled under this clause should

not be disturbed.

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