DaksheServices Wins Frost&Sullivan Market Engineering Award

DaksheServices has announced that it won the 'Frost&Sullivan Market Engineering Award for Customer Leadership 2001 in Indian Outsourced call center market'. The award is in recognition of Daksh's role in being ahead in Customer service in terms of responsiveness to customer needs and being continually focussed on long and short-term customer profitability goals.

To choose the recipient of this award, the analyst team at Frost&Sullivan tracked trends and 30 existing players in the Call Center market. This was accomplished through interviews with major market participants and extensive secondary research.

The award is based on criteria including efficiency of handling a customer call, frequency of downtime, etc.

"This award is a testimony to our unique co-sourcing model which revolves around building dedicated customer service centers for Fortune 500 customers, enabling seamless integration with our partners," said Sanjeev Aggarwal, CEO, DaksheServices. "This is paying huge dividends in delivering outstanding customer services metrics like Productivity, Quality and Predictability. We believe India is well positioned to be the new capital of customer services," he continued.