D-Link opens global tech center

D-Link has commissioned a global tech support center in Mumbai. The center will pro-vide voice-based technical support for D-Link products to English speaking D-Link Over-seas Business Units
(OBUs) worldwide.

KR Naik, CMD, D-Link India, said, “The success of this initia-tive will open doors to substan-tial business from other interna-tional companies. ”The center has a capacity of 100 seats and is presently manned by over 50 engineers. The company plans to increase the capacity to 200 seats. The overall investment would be in the range of $ 1 million.

Currently, D-Link, US, outso-urces around 200 seats to three companies in the US, which costs around $ 10 million. “This call center would come to the support center and we expect to cater to 20 percent of current call traffic,” Naik added.

In the first year, the company would handle only D-Link products and then consider taking up contracts from other high-tech clients. It plans to make it as a profit making cen-ter and then have a look at setting up a wholly owned subsidiary for this business.

Cyber News Service