COMPASS has jumped to position three
from the last year ranking of 8th. What are the factors that you
attribute to this?
I was not informed about the last
year's rankings. For me, it is surprising as well as disappointing
indeed that COMPASS ranked 8th last time. COMPASS as an organization
strives to achieve efficiency in business as well focus on ethical
trade practices. Also, these issues are supported by quality
commitments and resolutions. With the growth of the organization and
its membership, new issues are coming up daily and I am thankful to
the various committees because of whom most of the issues have been
addressed. I think these factors have contributed to our association
ranking 3rd this year.
Awareness programs and timely
election as well as website updating were the parameters on which
your association scored high. Do you feel that, COMPASS can fare
better in business-driven activities? What is your roadmap for this?
I believe that there is always a scope
for improvisation and we are striving hard to make the business
scenario even better than before. Fair practice in business is an
area we are focussing on and many issues are being addressed when
brought to our notice even by the non-members. I think that the
Kolkata market is heading towards maturity in terms of business
activities and thus, our concern and work is definitely going to
Your association has a relatively
lower score in terms of full-time employees. Do you see it as a
The employee base of four that we have,
is presently catering to our needs. Our members are also quite active
and the various committees have taken a proactive stand in all
matters. Apart from the business issues, we also organize sports
events for the members, in-house picnics and family get-together. All
these events are well coordinated and are sufficing to our needs.
However, with the increase of membership, I think that we need a
full-time dedicated Executive Sirector for the association to drive
the activities. I also need to mention that apart from seeking for
more full-timers for COMPASS, we need effective and quality personnel
to drive the events and coordinate the activities.
What are the challenges that your
association face, and how are you responding to them?
In terms of membership and related
issues, we are a strong association of unified members seeking a
common goal that is betterment of business activities in the area.
Over the members front, I am proud to say that we face almost
negligible issue. However, in terms of business there are a few
concerns which we are addressing effectively. First of all is the
issue of software piracy. We are collaborating with Microsoft in
propagating the cause to use genuine software which benefits both the
parent company, the channel partner as well as the end user. With our
campaigns on a full fledged mode, I must say that the issue of piracy
among the channel partners has gone down drastically over the past
one year. In the second place, there is the issue
of low profitability from trade. IT business, is no longer that
lucrative and the profit margins are going down dramatically.
Regarding profit, we have a lesser role to play as the end-user price
factor is not being decided by the channel partners. However, we are
addressing these issues to the vendors as well as the distributors.
The IT channel space is totally credit driven and the credit
policies, sometime, poses a threat to ethical trading. Often we are
hearing of allegations that the credit policy is not in tune and that
undeserving channel players are getting a favourable credit policy.
We are addressing these situations and have been successfully solving
some of the problems by our committees. Also, we have been asking our
partners and members to conduct trade with trusted partners. In terms
of warranty and DoA issues, we sometimes face problems. Some of the
vendors are not having favourable channel policy and we have been
communicating the same to them.
What will be your action plan for
channel activities and initiatives? Please elaborate.
This year, in the foremost, we have
planned to have a dedicated COMPASS office in New Town or Salt Lake
area and have already written to the IT Minister, Debesh Das and the
District Magistrate for the land. It is needed primarily on account
of holding our AGM and elections on our own premises as well as
conduct all seminars and other activities. Besides, propagating and
checking ethical business practices is our concern. We need to have a
proper and well defined channel end-user policy in place and take
into account the defaulters which are brought to our notice. Also, in
case a solution or agreement cannot be reached upon with the
defaulters, penal action will be taken. Besides, we are also planning
introduce online trading though our portal where selected members who
have good reputation in the market will have access to trade their
goods online. We will introduce two commodities in the initial phase
to test the impact; at a later stage, however, we will be putting all
goods online. As per our motto, COMPASS will be
working proactively in the channel eco-system and evolve into a full
fledged responsible IT association, not only working to secure a good
business environment in Kolkata but to cooperate with all
associations across East and have ethical trading in place.