CMDA issues trade guidelines

Pune-based Computer and Media Dealers Association (CMDA) has issued trade and business guidelines for its channel partners. The association shared the set of rules, aimed at facilitating better trade practices in the system, with The DQ Week.

The guidelines are for issues like Dead on Arrival (DOA), physically damaged materials, warranty policy, financial guidelines, invoice policy, delivery policy, escalation matrix, and regional/sub distributors policy.

The initiative also covers length and breadth of business dynamics of IT channel trade.

Guidelines for Dead on Arrival (DOA) material:

a) Buyer and seller should be well aware of vendor DOA policy. If not, it is the duty of the seller to provide / make available the policy.

b) Buyer should register the complaint to the vendor authorized service center/call center number/website as per the vendor policy.

Warranty Policy:

a) Buyer should register the product for warranty claims as and when required.

b) Warranty is covered and governed according to vendor policy.

c) If a product fails during warranty, the buyer will provide the required documents or information to the authorized service center.

Financial guidelines:

a) Suggested credit period should be of 21 days from the date of invoice

b) Buyer will issue the cheque against the delivery. However seller and buyer will mutually decide modality of the payment collection/delivery of cheque.

Regional/Sub-Distributors policy:

a) Vendor should inform CMDA before change of distributor with reasons. If vendor wants to appoint another distributor, then it should take consent of the existing distributor.