Chabria Infotech to offer remote assistance

With virus attacks becoming a common occur-rence in all consumer segments,
data theft has emerged as a growing concern for enterprises while solutions in
this space are scanty. Chabria Infotech has recently come up with packages for
data security and theft prevention besides extending after-sales software
support to its clients and end-user customers through the remote support utility
extension.

"Data theft and leakage are some of the biggest issues that have come up
recently. With virus attacks becoming a persistent problem for every consumer
segment, SMBs as well as enterprises are having serious issues with data theft.
Thus, a completely new product and services vertical has emerged with Trend
Micro and Symantec offering diversified solutions to counter this problem," said
Hemant Chabria, CEO, Chabria Infotech.

Chabria Infotech has recently launched an assistance support team, which logs
into the computer of the customer, scans the system and administers the host
servers. After this process, the problem is identified and effective solutions
are given online. The support personnel are not required to visit the client in
person. However, configuration changes in the customer's computer need to be
made and additional software for the client-host service installed to have this
support utility.

"In most cases, whenever a customer has a software problem with his computer,
mostly due to virus attacks and spyware sieges, we have to push our technical
support personnel to resolve the issue which takes a lot of time. Thus, we have
come up with a remote assistance team to save time and solve customer problems
quickly," Chabria shared. Chabria Infotech has tied up with Trend Micro and
F-Secure on security products, namely anti-virus, and has now extended its
product portfolio to data management and loss-prevention services too. The
company is also looking for more vendor collaborations for data-management
products and services.

"There was no protection available to safeguard USB ports except to block
them manually. Now, 'fingerprinting' and 'lock' techniques have been launched
which saves the data and prevents any leakage or misuse.With these technologies
sweeping in the market, enterprises are now demanding 'batch file conversions'
on a regular basis for data-protection and the demand is rapidly increasing in
the market," Chabria added.