BMC Software launched workload automation solution

BMC Software launched BMC
Control-M Self Service, an industry first workload automation
solution, designed specifically with the business user in mind. Now
through the use of Control-M, BMC's popular workload automation
solution, business users can check the status of their work, make
workload processing changes for their business transactions and
access a service catalog of predefined workloads, all through a
simple and secure Web-based interface.

“As the only vendor in
the market place, that currently has a self-service offering for
workload automation, BMC has created a big shift in the
organizational focus of IT,” said Tim Grieser, Program
VP-Enterprise Systems Management Software, IDC. He added, “BMC
Control-M Self Service is another good example of how business
service management brings IT organizations in line with the needs of
the business and how BMC is leading the market in providing
innovative solutions to the IT workload automation space.”

Whether it is paying a
bill online, tracking a package across the country or checking in for
a flight at an airport kiosk, customers everywhere have come to rely
on self service technology on a daily basis. In IT, service desk
tools were the first to introduce self service capabilities with an
effort towards simplifying the delivery of additional IT services to
business users. Some organizations have sought to enable business
users to perform routine requests on their own by providing
restricted access to workload automation tools, a process that
requires extensive training on technical applications. With BMC
Control-M Self Service, armed with only a browser, business users can
easily view and request IT workload services needed to support
internal and external customers without the need for expert knowledge
of multiple workload automation tools.

Organizations need a way
for business users to quickly, securely and easily get status
information on their event driven and scheduled processing
transactions with the ability to make policy managed changes to those
transactions. BMC Control-M Self Service provides access to a service
catalog that enables business users to initiate services that are
important to the business, such as changes to transactions, all on a
controlled and secure platform.

And with its simple and
secure user interface, BMC Control-M Self Service eliminates the
delay of information caused with service requests, allowing the
business user to provide better and more timely service to internal
and external customers. The new capabilities also empower IT to
greatly reduce costs as Control-M Self Service eliminates service
desk tickets (often accruing hundreds per day at some organizations)
and the work associated with them, providing IT administrators the
ability to maintain ultimate control over the workload automation
process and their IT priorities. “Having already
successfully implemented other Control-M solutions, we believe that
the new Control-M Self Service capabilities will help us more
efficiently meet our SLAs and continue providing the superior service
our internal and external customers have come to expect,” said John
Murphy, IT Manager, ConAgra Foods.

Playing a key role in
BMC's BSM strategy, BMC Control-M manages and runs workloads in
physical, virtual and cloud environments with dynamic workload
management and workload policies, that leverage virtual resources and
private and public clouds as needed to complete workload processing
and ensure SLAs are met. Over 2,000 organizations have converted more
than five million automation tasks to BMC Control-M, the vast
majority of them replacing other workload automation and scheduling
solutions.

“BMC Control-M Self
Service is arming business users with more control over their IT
environment, giving them more choices and resources to deliver their
critical services. The lines between IT and business users are being
blurred and BMC is seeking to provide a clear vision with easy-to-use
tools that empower them to play a leading role in delivering their
end product,” said Bill Miller, President-Mainframe Service
Management, BMC Software. “This solution is yet another way BMC
provides its customers with a dynamic solution that provides quick
time to value and significantly reduces their IT costs,” he added.