Avaya Global Connect to conduct customer training

In a bid to provide training
for its set of customers in the region, Avaya Global Con­nect is gearing up to
engage certain key consultants to deliver knowledge on areas critical to contact
center operations for its set of customers.

“We
are going to provide this two-day training course for all 275 odd customers
spread across six regions within the country. This would give them a great
opportunity to know more about the current dynamics of the contact center indus­try
as well as key skills needed to be successful in this seg­ment. We are going to
take help from key consul­tants in our endeavor to deliver best training,”
informed, Amit Mehta, National Marketing Manager, Call Center Solu­tions, Avaya
Global Connect.

The
company is planning to start the Essential Skills Knowledge (ESK) course from
December 20 and helps its set of customers towards learning about the current
trends in the ever-evolving contact center marketplace.

“We
are focusing our efforts on call centers starting with 30 seats. We 
feel that our custo­mers need support when it comes to providing
in-depth knowle­dge on uti­lizing tech­nology optimally. ” he added.

Zia Askari, New Delhi, Dec 26