AIT has been at the
same position as in previous year. Do you see that there is a room
for improvement, despite of maintaining the same position?
Firstly, I do not know on
what basis the evaluation is done. The current executive committee
took up the office exactly a year before. We are having our monthly
executive committee meetings as per schedule. Every two months we
have sponsored fellowship meet with eminent speakers/panel in which
we discuss topics in interest of the dealers. Our PC EXPO, which was
in association with YATRA, was fairly successful.
Your association scored
well in timely elections, membership growth, updating the website and
in social activities. What were the major initiatives that you have
undertaken around these activities?
By conducting programs of
interest to the members we have kept their interest alive in AIT
activities. For example the AIT cup cricket was such a huge success
that members want to have one more tournament before summer. All the
executive committee members are very approachable in solving the
grievance of the member. Through the AITgoogle group the members are
able to air their opinions and are able to communicate with others
without any bottleneck.
AIT went slow on
awareness programs and internal meeting frequency. What were the key
challenges around these? Please elaborate.
No, this is not true. As a
matter of fact the frequency of meetings is the highest in the last
one year. The Major challenge we are facing is to get all the dealers
to attend the association events in good numbers. Though there is a
marked improvement in the last year or so, it can be still better.
What are the challenges
that your association face, and how are you responding to them?
There are various issues.
The major ones are:
1. Payment default
2. Warranty issues
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Fly-by-night operators etc as most of these are handled by grievances
committee. As and when there is a complaint lodged with AIT, we take
it up with the related agencies to find a solution.
received good feedback from members. What were the initiatives to
keep them engaged and please share any of the cases where partners
issues were resolved?
Members keep their issues
posted on the google group, this in itself has prompted the AIT
executive committee to act quickly and decisively with out any delay.
For example Shri computers, Mandya had a problem with TVSE on a
faulty supply. AIT got it resolved within a fortnight. SAVEX had a
payment issue with one of the dealers for over five months. AIT
intervened and sorted it out immediately.