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month
DQ Week
reported
on how the heads of MRON and Spire were at logger heads over
the closing of service center. To give a little gist about
the
story it was a case pertaining to non-payment and service support.
The proprietor of Rajkot-based Spire Systems was frustrated with its
distributor MRON International, as it closed down the local service
support in Rajkot and also failed to clear Spire's payments. FITAG
had to intervene in order to clarify the issue.
Addressing more about the
issue Kaushik Pandya, President
said, “After the matter was
escalated to us we decided it was important for us to get ourselves
involved in the issue as Saurin is a part of our association. So I,
as the president of FITAG and Gaurang Vyas, Treasurer of FITAG as
well as Saurin from Spire Systems along with Kalpesh Rughani,
President, RCTA remained present in the meeting. It was a lengthy
discussion with MRON and it was decided that the matter is to be
resolved amicably suitable to both the parties.”
The meeting took place at
MRON's Ahmedabad office where Umesh Garg who handles the operations
of MRON International on the top-most level remained present in this
meeting. According to Pandya, MRON has responded well as far as
warranty of their own products are concerned. And also the service
station of Rajkot, which was withdrawn, was a commercial decision by
the company and that has not affected the warranty of the products of
MRON. It was decided that the service station at Ahmedabad will be
catering to all the warranty needs of MRON products as of now.
“I am very pleased that
FITAG supported us throughout and helped us in resolving the issue on
an urgent basis. The misunderstanding has also been cleared between
us and MRON regarding the payment issues for the product repl
I
would like to thank all the concerned people who helped us in this
process,” shared Saurin Parekh, Proprietor of Rajkot-based
Spire Systems. In the meeting it was also decided that all the
products which Spire System is carrying will be also honored for
their respective warranty periods.
MRON will also bear the
logistics of the products under warranty from Rajkot to Ahmedabad and
back and as a good gesture the same amount is also reimbursed upfront
to Spire Systems while settling the account. It was mutually decided
for both the parties to settle the accounting and also a final
payment is made by Spire to MRON International.
“We have insisted Umesh
Garg to circulate their warranty policy to all the member
associations of FITAG for their knowledge, which will also be helpful
for them to regain confidence of their own brand. This circulation
will be done within few days only,” added Pandya.
The discussion came to a
conclusion with MRON agreeing to withdraw all the legal actions
initiated against Spire Systems and not lodging any further legal
actions in this regard. “I am very happy that this issue has been
solved amicably between the partners and cleared the
misunderstandings as well. It was a matter of realization and mutual
understanding between us. I assure that our partners will not come
across any problems regarding product replacement in the near future.
All the products will be repaired at the Ahmedabad service center,”
said Rajendar Kumar, Marcom Manager, MRON International.