Ahmedabad Computer Manufacturers Association (ACMA) is planning to take serious action against vendors like Intel and Seagate on DoA (Dead on Arrival) problems.
"In the case of Intel, dealers are expected to present photographs of the physically damaged CPU. Seagate has six to seven distributors but none of them are cooperative. In other cities like Mumbai, replacements are done immediately but in Ahmedabad to replace a DoA product, it takes a minimum of one week," pointed out RG Patel, VP,
He added, "With prices changing, replacement period must get shorter. Therefore the association has contacted Ingram Micro last week and sent them an official communication. The distributors have to change their attitude and be more cooperative.
There has to be good support from the distributor because most of the times vendors are helpless in such a situation."
ACMA has also called an emergency meeting on July 5 with local transporters. "There are a lot of arbitrary issues with the transporters as many a times goods are lost or damaged. The policies and rules related to insurance are always vague. There are a large percentage of PCs and peripherals moving out from Ahmedabad to other cities. There are 7,000 to 8,000 PCs and peripherals sold every month and 4,000 out of this move out of the city. Most of the times, 90 percent of these goods are transported through local couriers," said Sanjay Tayal, General Secretary,
As there are a lot of complaints coming in against transporters, the association may also ban one of the transporters from operating in