Has the journey from reactive to preventive security been adequate for
It’s a continuously changing problem. We can never expect a 100% status. But
our Response Lab is making great strides, and we are as proactive and ahead of
time. There are a lot of behavioral techniques coming. We are trying a
heuristics approach against the hitherto signature approach. But one needs all
layers to be 100% proof. We are closer to 100%.
As the Norton 2008 line hints, Symantec seems to be extending its radius
beyond anti-virus. How and why?
We have definitely built a lot more expertise around anti-virus. It’s not
just the basic response any more, we have added more capabilities. We are now
focusing on different types of customers. It’s not just the PC, but
everything-the background, data, digital family with products like Norton 360,
PC Tune-up etc. All kinds of security and other concerns would be touched in the
new spectrum. With security 2.0, we are talking about protection from any device
As espoused in your new strategic focus on mobile security, do you see it
materializing as a ripe area soon?
The world we are living in today is about Web, 3G phones etc. We know
threats will happen and could be already resident. Smartphone security with
anti-spyware, anti-spam is one such area. We will watch and see, and depending
on threats, we will start covering devices. Passport space turned out to be an
interesting leap in Web security, as a central repository for personal
information, with ‘single sign on’ system, so people don’t have to remember
hundreds of passwords and usernames as they navigate online.
|Janice Chaffin, Group|
CEO, Symantec Consumer Unit
Throughout your experience in leading and steering Norton, what changes
you mark in the technology and market frontiers?
As we move on, there is broadband adoption with millions of users to get
ready for. This brings need for security as we see greater Internet and mobile
communication. It’s changing the landscape totally, as seen in some countries
already. There are many more ways of attacks that will emerge.