Veear Infexchange to offer call center courses

DQW News Bureau

Veear Infexachange Academy, a joint venture of Information Exchange India Ltd and US-based Aspect Communications Corporation announced the launch of a specially designed CRM course that will help students get absorbed in Contact Centre or Call Centre Operation anywhere in India.

"The demand for agent positions is growing at a rate of 20-23 percent annually. In terms of numbers that translates to 2,50,000 jobs in the next five years. In figures, we have a 17 billion market waiting to be exploited in India according to McKinsey - NASSCOM sources. There are more than 100,000 call centres worldwide and this is expected to grow to 300,000 by 2002, employing approximately 18 million people," said T Vijayaraghavan, Managing Director, VIA, who added, "by the year 2003, a sum of $ 60 billion would be spent on call centre services, mainly driven by E-commerce. India has an abundance of English speaking workforce, which is cheaper than its counterpart in US or Europe."

"We know that the interaction with clients, coupled with the relaying of their feedback to the organization, is the key to ongoing improvement of customer relations and to the ultimate success of any enterprise, said Meera Radhakrishnan, Director, Information Exchange India Ltd, who further added, "Our affiliation with CCU makes training possible of the quality necessary to generate dedicated, competent professionals to staff our own and other contact centers around the world. The confidence in this offering comes from recognizing that CCU-certifies professionals best know how to develop and maintain customer relationships for their employers."

IEIL has licensed courses from the standard CCU curriculum for instructor-led training delivery. The courses are Contact Center 101, Customer Service 101, The Business of Contact Centers, Understanding Contact Center Technology, Recruiting, Hiring and Training, Inbound Forecasting and Scheduling and Performance Measurement & Management."