LAVA International, one of the fastest growing Indian multi-national companies in the mobile handset industry, won the “Best Customer Service in Mobile Handset Company” Award at Golden Star Six Sigma Awards 2016-17.
The Golden Six Sigma Awards 2016-17 were organized in association with World Quality Congress. The Awards focus on the contribution of individuals, projects, organisations and technologies that have excelled in the use and development of quality initiatives and are presented to companies that have demonstrated leadership in using quality for business transformation, optimizing costs, developing synergies across businesses and enhancing customer satisfaction.
In the Award ceremony, held in Bangalore, LAVA was evaluated and conferred upon this award towards its unmatched customer experience. The parameters of evaluation included company’s strategic perspective and future orientation on customer services, customer satisfaction, customer service reach and process management, track record w.r.t customer services, integrity & ethics followed by the company, company’s ability to sustain customer satisfaction as well as time and cost of customer services implementation.
Sourabh Raghuvanshi, Head- Customer Service Delivery, LAVA International Ltd said “We are honored and humbled to receive this recognition towards our customer services. Customer experience remains our key differentiator. It validates and strengthens our brand identity as a reliable and trust worthy brand for our consumers and partners. With an unmatched customer experience, we look forward to further strengthen our bond with our consumers and partners, and enable them to do more and be more.”
This win for LAVA comes at the back of company’s strong focus on customer experience. The company has a strong service network of over 950+ service centers, marking its presence even in the remotest parts of country such as in Leh region as well in Andaman & Nicobar Island. Through its robust systems and processes, LAVA boasts of delivering one of the quickest turn-around-times in the mobile handset industry to resolve customer service related cases.
Operating 31 regional warehouses across India, one in every state, the company does spare planning on a weekly basis for approximately 13500+ SKUs (Stock Keeping Units) to ensure a seamless customer service experience.
The past year played a pivotal role in the growth journey of LAVA. The company clocked a revenue of Rs. 7626 crores with a growth rate of 23% from previous year. Demonstrating its commitment to ‘Make in India’, LAVA is working towards strengthening its product manufacturing in the country to cater to both domestic and international demand for its products. The company is also steering the mobile phone design roadmap in India and is working towards establishing the very 1st Mobile Phone Design Center in India by end of 2017.
The Award entries were adjudged by a panel of esteemed experts and industry leaders across sectors.