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was amongst the first offshore locations to leverage the Remote
Infrastructure Management (RIM) opportunity, and today it has
captured a big chunk of the IT infrastructure management market.
Indian service provider's capability, experience and depth in this
space is not only challenging the global players but also proving to
be a big boon for CIOs across the globe who are looking at smart
sourcing options for their IT operations outsourcing.
the last two years the domestic market for RIM too has started
looking up. The customers here have understood the benefits of remote
infrastructure management and are gradually shifting to opt for this
latest model. The acceptance level of domestic customers is rising as
they are getting comfortable with the security aspects; this was
always a key concern, since when anyone takes control over the
systems remotely, that always accounts for security threats.
potential of RIM is lucrative enough to attract not only the
traditional biggies, but channel partners and solution providers too
are now opting for this new business model as their next growth
engine. India based vendors have increasing scale and maturity, deep
customer relationships and access to sound technical infrastructure.
Rapid evolution in technologies, changes in demand patterns,
developments in the vendor and offshore supply environment are the
three independent forces that continue to accelerate RIM adoption.
RIM is a service requiring sophisticated tools and high customer
confidence and relationships. The Indian IT industry is moving
towards becoming a fully integrated service provider by increasing
the scope of RIM services.
Indian model on RIM is evolving as compared to the matured US model
on infrastructure services. Therefore, this new venture for a
solution provider like Precision would be an extension of its success
in the software field. At present the company is working in the
Middle East and US markets. With the support from its parent company,
Info Drive, Precision would provide services on desktop, server and
network management for domestic as well as its global customers.
Delhi based Team Computers is in the business of uptime assurance to
client and by having the RIM as a service, Team will be able to
provide a high value in lesser price to its customers. Team is
setting up the NOC for its customer and engineers in NOC are
monitoring customers IT assets proactively. Team is also providing
services around remote desktop/laptop monitoring, server monitoring,
network monitoring, patch management, security management and
proactive and reactive support.
need of services of a SME customer is equal to that of any large
enterprises in case their IT dependency on business is high. However,
the scale might be smaller since the user base and number of base
implementation in a large enterprise is bigger than a small or medium
enterprise. While for a large enterprise the remote management
requires dedicated or niche skill sets, for a SME client its more a
multi-skilled remote management resource is required.