Raipur based-Chhatisgarh Computer and Media Dealer Association (CCMDA) has decided to take a strong stance against HP with regards to the case of Priyanka Computer Services. The sub distributor of HP has had an ongoing issue with HP with regards to expired inkjet cartridges worth Rs. 8 lakhs.
Devender Marwah, president of CCMDA said, "This issue was brought to our notice couple of months back. The association has decided its give its full support to Priyanka Computer Services." Priyanka Computer Services is planning to take legal recourse against HP's Imaging and Printing Group (IPG).
The president of the association informed The DQ Week that Priyanka Computer Services is one of oldest operation distributor in this region and has been dealing with HP cartridges catering to corporate customers for the more than a decade.
Two years back HP decided to appoint Balaji Computers to be the regional distributor for the cartridges in that region. However, as per the president the regional distributor has already stocked up the cartridges. Marwah said, "Kishore Makhija has been since then talking with HP to sort this problem out but there has been no solution from the company. As majority of the cartridge are for corporate printers it was not possible to dilute the stock into open market. And now the products have expired and Makhija is left with lakhs of worth stock."
Priyanka Computer Services had requested HP to take the cartridges back and return the money or replace the expired cartridge with new ones, but HP refused to do so citing policy reasons.