The blank letter given by the customer
R Vasudevan, a partner from Kumbakonam, Tamil Nadu has accused LG of inadequate and lax services in his region, which has entailed him losses of Rs 85,000. No other way to go, the partner has approached The DQ Week to bring the issue to light.
According to Vasudevan, he had sold three LG laptops, all of which encountered problems after purchase. "One of the laptops was first sent to the LG service in Kumbakonam and later to Chennai. However, when I got it back after an extreme delay of 46 days, the fault for which the complaint was registered had not been rectified at all. My frustrated customer, Kamala Swaminathan, who is an insurance agent, gave me a blank letter pad with her signature and asked me to write anything I wish. Imagine how much mental pressure she must have gone if she came to such an extent. Does LG has any answer for this?" Vasudevan questioned. "The executives even came to the extent of claiming that I might have changed the hard disk of the laptop. Something like this challenges my decade-long reputation," vented Vasudevan.
Partners in Kumbakonam also claim that the service center faces problems every single day. "Considering the goodwill of a loyal partner and a loyal customer, the senior management at LG must consider this case seriously and try to solve it at the earliest," said Vasudevan, adding that there has been a trend of LG-buying customers drifting towards Sony in the region. "What can we do with a brand that does not rectify the problems of customers even with a key board of my another customer who was sent from pillar to post for a small issue?," concluded Vasudevan.
LG assures of solving the issue:
Speaking to The DQ Week, Sammar Deep, a senior executive from LG said, "This issue did not come to our notice and we will definitely look into it in length. Through The DQ Week, I would like to convey my assurance to the partner."